Return and Shipping Policy

Return Policy

Time Frame: You can return items within 30 days from the date of purchase.
Condition: Items must be returned in their original condition, including packaging, tags, and any accessories.
Refunds: You will receive a refund to the original method of payment. Store credit may be offered as an alternative.
Exceptions: Certain items, such as clearance items or customized products, may not be eligible for return.
Shipping Costs: The cost of return shipping is the responsibility of the customer.
Process: To initiate a return, please contact our customer service team at info@tilelevelingsystem.noamik.com.

Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

We offer various shipping options, including standard, expedited, and express shipping. The available options will be presented at checkout.

Shipping costs are calculated based on the shipping method selected and the destination. Costs will be displayed at checkout before you finalize your order.
Free Shipping: We offer free standard shipping on orders over [amount], excluding taxes and shipping fees.

Delivery times vary based on the shipping method chosen and the destination. Estimated delivery times will be provided at checkout and can also be tracked through your order confirmation email.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment through the carrier’s website or our order tracking page.

We currently ship to Canada and United States. If you are located outside of these areas, please contact our customer service team for more information.

If your order is lost or damaged during transit, please contact our customer service team as soon as possible. We will assist with filing a claim and, if applicable, arranging a replacement or refund.

Please ensure that the shipping address provided is accurate. We are not responsible for delays or non-delivery due to incorrect addresses. If you realize an error in your shipping address, contact us immediately to update it before the order is shipped.

For any issues with delivery or to inquire about the status of your shipment, please reach out to our customer service team. We are here to assist you and ensure your order arrives as expected.